Support for Agile and Cimmetry Products

Effective May 19, 2008, the initial point of contact for Agile product support is through the Oracle Global Customer Support (GCS) systems and infrastructure and no longer through the Agile support hotline, email, or support portal. Please discontinue using the Agile support mechanisms effective immediately.

Note: This change does not impact the Cimmetry Support mechanisms for Autovue support. Cimmetry customers should continue to contact Cimmetry Support via the legacy Cimmetry mechanisms, as indicated below, until further notice.

For details on the Support policies for the Agile and Cimmetry AutoVue products, please refer to Oracle's Support Policy at and click on the PDF titled 'Oracle's Technical Support Policies'.

If you are looking for helpful troubleshooting tips, access the AutoVue Online FAQ.

Documentation downloads for the AutoVue product lines (including AutoVue and VueLink) are available through the Oracle Technology Network (OTN).

Beginning December 1, 2007, Agile renewals will no longer be processed through the Agile systems and will be transitioned to the Oracle systems beginning in early January 2008. However, you will continue to be supported—even if your support expires during this transitional period—as long as you have an active support contract or you received a Agile support invoice prior to December 1, 2007.

Information about the migration of support offerings to the Oracle support offerings will be communicated to all customers at a later date.

For more information about the Oracle Support Offerings, please go to http://www.oracle.com/support/index.html.

Oracle protects Agile and Cimmetry customer investments with Lifetime Support
Furthering our commitment to Agile and Cimmetry customers, Oracle is proud to announce defined support timeframes for Agile and Cimmetry products and releases and the application of the Lifetime Support Policy to a number of Agile and Cimmetry products and releases. Refer to the Lifetime Support brochure for specific release information.

• Oracle Lifetime Support Policy

Agile customers and partners: Please use your existing contacts for professional services and sales.